Payment Policy
At Oriana Grace, we aim to provide a secure and transparent checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and what happens after your order is placed.
Accepted Payment Methods
We accept the payment methods shown at checkout, which may include:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods may vary depending on your country, device, currency, and checkout settings.
Currency
Product prices and order totals are shown in the currency selected or available for your shipping country.
Before completing your order, you will be able to review the product price, shipping cost, discounts, taxes where applicable, and final order total at checkout.
Secure Checkout
Our checkout uses secure encryption technology to help protect your payment and personal information during transmission.
Payment card details are processed securely by our payment providers. Oriana Grace does not store your full card number or complete payment details.
Depending on your payment method, your payment provider may ask you to complete additional verification, such as 3D Secure, bank authentication, or another fraud-prevention check.
Payment Authorization
By placing an order, you confirm that you are authorised to use the selected payment method and that the billing information you provide is accurate.
Payment is usually taken when your order is placed. If your payment is declined, your order may not be completed or processed.
Order Confirmation
After your payment has been successfully processed, you should receive an order confirmation email with your order details.
If you do not receive an order confirmation within a reasonable time, please contact us at support@orianagrace.com.
Payment Verification
To protect customers and prevent fraud, we may review or verify payment information before processing an order.
If additional information is required, we may contact you using the email address or phone number provided at checkout.
We reserve the right to cancel or refuse an order if payment cannot be verified, if we suspect unauthorised or fraudulent activity, or if required information is incomplete.
Refunds
Approved refunds are issued to the original payment method used for the purchase unless otherwise required by law.
Refund processing times vary depending on your bank, card issuer, or payment provider. Once a refund has been issued by us, it may take additional time to appear in your account.
For full details about returns, exchanges, and refund eligibility, please see our Returns & Refund Policy.
Payment Issues
If you experience an issue during checkout, please check that:
- your payment details are correct;
- your billing address matches the payment method;
- your card or payment provider supports online and international purchases;
- your bank or payment provider has not blocked the transaction.
If the issue continues, contact your bank or payment provider first, then contact us if you still need help.
Contact Us
If you have questions about payments, billing, or checkout, contact us at:
We aim to respond to customer enquiries within 24 hours, Monday to Friday.