Terms of service

By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. General Conditions

  • By accessing or using this website, you agree to comply with these Terms of Service and all applicable U.S. laws and regulations.
  • We reserve the right to refuse service to anyone, for any reason, at any time.
  • You must not use our products for any illegal or unauthorized purpose.

2. Products & Services

  • All descriptions of products, pricing, and availability are subject to change at any time without notice.
  • We reserve the right to modify or discontinue a product at any time.
  • We do not guarantee that product colors, images, or features displayed on your screen will be exactly the same as the physical product.

3. Orders & Payments

  • By placing an order, you agree to provide current, complete, and accurate purchase and account information.
  • All payments must be made in full at the time of purchase.
  • We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

4. Shipping & Delivery

  • Delivery Timeline (USA): Orders typically arrive within 6 – 15 business days after processing. Where customizations are involved, please do allow our team a few extra days during high season. Thank you for your understanding!
  • Delivery times are estimates only. We are not responsible for delays caused by the shipping carrier, customs clearance, weather conditions, or circumstances outside our control.
  • Once your order is marked as delivered by the shipping carrier, we are not liable for lost or stolen packages.

5. Returns & Refunds

  • Returns, exchanges, and refunds are subject to our Refund & Return Policy.
  • Certain items, including final sale items and gift cards, are non-refundable.

6. Intellectual Property

  • All content on this website (including images, logos, text, and designs) is the property of Oriana Grace and may not be used, copied, or distributed without our written consent.

7. Limitation of Liability

  • To the fullest extent permitted by U.S. law, Oriana Grace shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our total liability shall not exceed the amount you paid for the product purchased.

8. Governing Law

  • These Terms of Service shall be governed by and construed under the laws of the United States, without regard to conflict of law provisions.

9. Changes to Terms

  • We reserve the right to update, change, or replace any part of these Terms of Service at any time. Updates will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

Questions?

For any questions about these Terms of Service, please contact us at support@orianagrace.com