Shipping policy
At Oriana Grace, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains where we ship, estimated delivery times, shipping costs, and what to do if your order is delayed or missing.
Countries We Ship To
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- Singapore
If your country is not available at checkout, we are not currently able to ship to that destination.
Order Processing Time
Orders are typically processed, packed, and dispatched within up to 3 business days after payment is confirmed.
Processing times do not include weekends or public holidays. During high-volume periods, promotions, holidays, or major sales events, processing may be extended up to 10 business days.
If an item is listed as a preorder, the estimated preorder dispatch timeframe shown on the product page will apply.
Estimated Delivery Times
Estimated delivery times vary by destination. Current estimated delivery times are 5 to 15 business days.
Delivery estimates begin after your order has been processed and dispatched.
These timeframes are estimates only. Delivery may take longer due to customs checks, carrier delays, public holidays, weather disruption, incorrect address details, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and shown at checkout before you complete your order.
The final shipping cost may vary depending on your delivery country, order value, shipping method, and available promotions.
Where free shipping or discounted shipping is offered, the terms will be shown at checkout or on the relevant promotion page.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other local charges.
These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any customs, duties, taxes, or import fees required by their country.
We are not responsible for delays caused by customs processing.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking updates may take several business days to appear after dispatch.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at support@orianagrace.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or dispatched.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@orianagrace.com with your order number.
We will help check the tracking information and, where appropriate, contact the carrier or advise on next steps.
If an order is confirmed as lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and your local consumer rights.
Split Shipments
Some orders may be shipped in more than one package. If this happens, you may receive separate tracking numbers and delivery dates.
Preorder Items
If your order includes a preorder item, the full order may ship once the preorder item is ready unless otherwise stated.
The estimated shipping timeframe for preorder items will be shown on the product page. If your order contains both in-stock and preorder items, contact us at support@orianagrace.com if you need help confirming the expected dispatch timing.
Contact Us
If you have any questions about shipping or delivery, contact us at: